Terms and Conditions.

The following terms and conditions apply to all orders placed online, in person, by telephone or by any other method.  Theses are the general terms and conditions of business for iDevour Ltd.  

Ordering

Use of our service and placing an order will constitute acceptance of these terms and conditions.  

Payments can be made by Visa, Mastercard, Amex, Apple Pay, Google Pay.  

When placing your order, you will be asked to provide your card details for payment.  

All credit and debit card payments are subject to validation checks & authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery of your order.

Out of stock and busy periods

If we encounter any delays to your order or if the item you have ordered is out of stock, we will let you know as soon as possible. We will provide you with an estimated delivery date once the order is confirmed. If we cannot provide you with this, you will be offered a full refund if you have already paid by card.

Whilst we make every effort possible to deliver your goods as quickly as possible, sometimes we can get very busy and some items will sell out. Please order your goods as early as possible.

Delivery

We use third party delivery companies (DPD).

Please ensure that you use a valid email address when ordering. You will be notified by DPD when your order is dispatched and this email notification will include your tracking information for use on DPD.ie. Your order will most likely be delivered the day after dispatch because we send everything on a ‘next day’ service, it could however take up to 2 days for delivery (Highlands and Islands will take one extra day). DPD will notify you again on delivery day and provide a delivery slot, this delivery slot may also arrive as a text message. DPD will leave your parcel, whether you are in or not. We have instructed them not to return any parcels containing fresh produce to the depot. Responsibility for the parcel and its contents lies wholly with the parcel recipient, once delivered by DPD to your requested delivery address. Safe place instructions or any specific delivery instructions should be included in your order notes at checkout.

Your statutory rights are not affected. 

Restricted Items

Some items on our website may be unsafe or dangerous to children. It is therefore a condition of purchase that you are aged 18 or over at the time you make the purchase from us. If you are aged under 18, please ask your parent or guardian for assistance.

Our Responsibilities to You

We can only be liable to you for losses that were reasonably foreseeable to both you and us at the time you place your order. We cannot be liable for business losses such as loss of data, loss of income or other loss of business. Our total liability to you in any case will not exceed the total price charged to you. Nothing in this paragraph limits, attempts to limit, or affects our liability to you through our negligence.

Cancelling an Order/Returns Procedure 

If you haven’t submitted an order, you may clear the items in your shopping basket at any time by clicking the ‘Remove’ button next to the product you do not wish to purchase in your shopping basket.

If you have placed an order but then wish to change or cancel it, please contact us as soon as you can. We will try our best to make any changes but we cannot guarantee that we will be able to do so as the order may already have been processed.

Once we've heard from you that you wish to cancel an order, any sum debited to us from your credit or debit card will be re-credited to that credit or debit account within 30 days of your order.

We are committed to providing you with quality produce and are confident that the utmost care and attention to detail has been taken in the processing, packing and delivery of your order to ensure that you receive it in perfect condition. If items are damaged on delivery and you are not satisfied, please contact us within 24 hours of delivery and we will either arrange a refund or replacement.

Perishable items are not returnable so unless there has been a fault with the order or product we cannot make exchanges or refunds.

During the Covid-19 outbreak and UK lockdown measures we will not accept any returns or exchanges. 

Pricing and Descriptions

We have taken every measure to provide accurate product images for each product for sale on the site. However, due to a number of different factors such as Internet browsers, monitor colour contrasts etc, we cannot be held responsible or liable for any differences in colour between the image and the actual product. Products may vary from their descriptions. If there is anything that you do not understand, or if you wish to obtain further information, please contact us.

If, by mistake, we have under-priced a product, we will not be liable to supply that product to you at the stated price, provided that we notify you before we dispatch the product to you. In those circumstances, we reserve the right to cancel your order. In the event we cancel your order, we will give you a full refund on any amount already paid for that product in accordance with our return and refund policy.

The price shown for our products on the website when placing your order is the price that you, the customer, will pay. We reserve the right to change prices at any time without prior notice. All prices are shown in UK pounds sterling. 

The price of a product does not include the delivery charge, which will depend on the delivery address you choose and will be added during checkout.